The 98-year old woman lived in an assisted living facility on the eastside of Indianapolis. Wanda* was struggling with dizziness whenever she stood up. Orthostatic hypotension is an excessive fall in blood pressure that occurs when a person stands up or is upright. Something wasn’t right and the medical personnel at the facility were concerned. And then Wanda fell.
She was admitted to a nearby hospital for treatment. Two of the assisted living facility’s primary caregivers went to the hospital to brief medical personnel about the problems Wanda was having when she stood. They told doctors that Wanda was orthostatic but that they didn’t know why. The doctor overseeing Wanda’s case discharged her after two nights, but kept her in the hospital for observation for an additional two nights. Wanda was an outpatient for her final two nights at the hospital even though, as far as Wanda or her loved ones knew, the hospital’s medical personnel were taking care of her exactly as they had done before her status change. However, the paperwork drill that “discharged” her from the hospital, but kept her at the hospital as an outpatient, has had severe consequences for Wanda and her family.
Medicare will only cover the cost of rehabilitation following an inpatient stay of at least three nights. Three nights gets you up to 100 days of coverage by Medicare in long-term care at a skilled nursing facility for rehabilitation (although only the first 20 days are completely covered with the remaining 80 days requiring a co-pay that can run up to $152 per day in 2014). Two nights in a hospital doesn’t get you squat… or not much more than squat. Wanda needed rehabilitation but couldn’t afford it. Worse, Wanda was now a two-person transfer (two people required to move her) and her existing assisted living facility, her home for many years, was unable to accommodate her any longer. It didn’t have the personnel to provide the necessary level of care and Wanda couldn’t afford to hire a private caregiver to augment the assisted living facility’s staff.
Wanda has moved in with her family. Her granddaughter is now attempting to care for her. She did receive some training in transferring her Grandmother so that she could get into a bathtub or use the toilet – her training was paid for in part by Medicare. The emotional, financial, and physical toll taken on primary and secondary nonprofessional caregivers is substantial. According to a 2010 study “Beyond Dollars – The True Impact of Long Term Caring”:
- The average age of primary care givers is 53, with 42% caring for a mother, 14% for a father, and 13% for a spouse.
- 42% reported that the care recipient resided in their home for a period of three years or more.
- The financial impact was widespread, with 83% contributing financially, 63% reporting lost income of an average of 23% of household income, 61% reducing savings by an average of 63%, 57% dipping into their own retirement funds and/or savings, 45% cutting back on their own family expenses, 40% reducing family vacations, and 29% borrowing money, taking out a reverse mortgage and/or selling their home.
- 57% provided care for more than 16 hours each week and 31% provided care for more than 30 hours each week.
- Over a third reported direct negative consequences to their own careers, including 44% working fewer hours, 48% lost a job, changed shifts and/or missed career opportunities, 38% incurred repeated absences from work, and 17% found themselves repeatedly late for work.
- The impact on family and relationships included 44% experiencing an increase in stress with their spouse, 27% reported stress with siblings, 23% experienced an increase in stress with their children, 20% reported reduced time with children, and 58% reduced savings for college education.
The hospital personnel who “discharged” Wanda after two nights, moving her from inpatient status to observation services status, almost certainly knew that by doing so Wanda wouldn’t be eligible for Medicare covered rehabilitation at a skilled nursing facility (SNF) because of Medicare’s 3-day prior inpatient care requirement. Hospital personnel may have also known, but not cared, that moving Wanda to Observation Status (OS) would be more costly for Wanda and her family because there is no cap on beneficiary cost sharing for OS visits.
Why do it then?
Perhaps because The Affordable Care Act added a section to the Social Security Act establishing the Hospital Readmissions Reduction Program, which requires a reduction in payments to hospitals for excessive readmissions (readmissions to a hospital within 30 days of a discharge from the same or another related hospital following a 3-day inpatient visit).
Unintended consequences are very common when attempting to make public policy for complex, dynamic systems where feedback loops exist and the various players adapt. All too often the innocent are harmed. Wanda is worse off and Wanda’s family is worse off…not what was intended at all when the Affordable Care Act was signed into law.
*Wanda isn’t the 98-year old’s real name. I promised the director of the assisted living facility I wouldn’t use any real names, including her own. She was worried about HIPAA violations.